Effective Date : 10/16/2024 Last Updated: 01/07/2025
At First Grade Auto LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including information collected through SMS communication services, in compliance with The Campaign Registry (TCR) guidelines and applicable data protection laws in the U.S.
By using our website www.firstgradeauto.com or interacting with our services, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
We collect both personal and non-personal information to deliver, improve, and manage our services. This includes:
a) Personal Information
Personal information is any information that can be used to identify you as an individual. We collect this information when you:
– Create an account
– Place an order for auto parts
– Subscribe to our newsletter or SMS messaging services
– Contact us via email, phone, or contact forms
The personal information we collect includes:
– Name
– Email address
– Postal address
– Phone number
– Payment information (e.g., credit/debit card details)
– Shipping address
b) Non-Personal Information
Non-personal information does not personally identify you. This may include:
– Browser type
– IP address
– Device information
– Usage data (e.g., pages visited, time spent on the Site)
We may use cookies, web beacons, and similar technologies to collect non-personal information.
c) SMS Communication Data
If you opt-in to SMS communications, we collect:
– Your phone number
– Interaction with SMS messages (e.g., responses, click-through)
How We Use Your Information
We use the information we collect to:
– Process Orders: To fulfill your orders for auto parts and manage shipping.
– Communication: To communicate with you about your orders, products, services, and marketing communications.
– Customer Support: To assist you with inquiries, issues, or support requests.
– Service Improvement: To enhance our website, services, and customer experience.
– Legal Compliance: To comply with applicable laws, enforce our terms of service, and respond to legal requests.
SMS Messaging Consent & Compliance
Consent for SMS Communication: By providing your phone number and opting in, you consent to receiving SMS messages from First Grade Auto LLC. This consent is voluntary and not a condition for purchasing goods or services.
Opt-in Requirements: To opt-in, you must check a box explicitly stating that you consent to receive SMS communications. This box is never pre-checked.
Opt-out Option: You may opt-out of receiving SMS messages at any time by replying “STOP” to any message received. Standard message and data rates may apply.
Message Frequency:
You will receive SMS messages according to the preferences you have provided. Frequency of messages may vary depending on your interactions with our services.
TCR Compliance:
We ensure that our SMS messaging services are fully compliant with The Campaign Registry (TCR) guidelines, which include:
– Clear and explicit consent for receiving SMS marketing.
– Opt-in verification that is compliant with the Telephone Consumer Protection Act (TCPA).
– Unsubscribed Requests honored within 48 hours.
– Proper identification of the sender in all SMS messages.
Disclosure of Your Information
SMS consent and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.
Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to protect your data, no method of data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security, but we are committed to maintaining a secure environment for your data.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When the data is no longer needed, we will securely delete or anonymize it.
Your Privacy Rights
You have the following rights regarding your personal information:
– Access and Correction: You may access and update your personal information by logging into your account or contacting us.
– Opt-out: You can opt out of receiving marketing communications from us at any time by using the unsubscribe option in the email/SMS or by contacting us.
– Deletion: You may request the deletion of your personal information, subject to legal exceptions (e.g., if the data is required for compliance with legal obligations).
To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website. Cookies are small text files placed on your device that allow us to collect usage data and improve website functionality.
You can control cookie preferences through your browser settings, but disabling cookies may impact your ability to use certain features of the website.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal obligations, or business operations. We will post the revised Privacy Policy on our website with an updated “Last Updated” date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: [email protected]
Phone: (877) 787-4730